As the UBER debate rages across our country and others, I have a few holiday-time stories that make my opinion clear.
The first was early in the month. I was attending an event that gave out taxi chits at the end of the evening, very responsible, very classy. No fewer than three times on the ride home (it was a 10 minute drive) the driver said that I should just give the chit to him and he’ll take care of filling it out. I never said anything, but intending on filling the thing out myself, thinking it only fair considering it wasn’t my money that was footing the bill.
Once we arrived at my house I started filling out the information with every intention of giving a generous by fair tip. However, as soon as the driver noticed this he started yelling and berating me that I should of given it to him to fill out and that I would never get a cab again in my life if I didn’t. I handed him the chit and walked into my house, but the whole situation was fairly unnecessary and unsettling.
Number two was post-Christmas leaving a Jets game. A friend and I were both going to the St. Boniface-ish area and flagged down the closest taxi. When the driver pulled over he wouldn’t unlock the doors, but rolled down the window. When he asked where we were going and was told “St. Boniface” he responded, “Not far enough,” and drove away. We were able to find another cab, but still that is a pretty terrible way to treat potential customers.
The third incident was later that same night. Leaving a different friend’s place I called another taxi, which arrived on time. The driver than proceeded to drive like a maniac to my place, and when I paid I was told that I couldn’t use credit card and he didn’t have any change. He cemented himself a very nice tip.
There are so many similar stories to these and many far worse, which serve as the reason that so many consumers are hoping and praying for the government to get out of the way of UBER. To be fair I understand that the regulations put on taxis are unfair, but by artificially creating a duopoly in the market, customer service and innovation are dead. Having a system like UBER’s could easily have solved all the above issues:
- After the holiday party the UBER rides could be automatically charged to the company’s account, eliminating the need for any paperwork to be filled out.
- We would have been assigned an UBER car and left them a lousy review if they refused to pick us up.
- The payment being done electronically gets rid of the awkward “My card machine is broken” conversation that is part of so many cab rides. Also, I could leave a bad review for the poor driving.
Who knows if and when ride services will be allowed into Manitoba, but I hope they are by the time any kids of mine can drive (probably still a tall order, if past ‘progress’ in this province has been any indication). On top of everything else, it seems like a great way to earn some money for someone with a car.